Today I went to BARNES & NOBLE retail store #1884 in Springfield NJ to make a simple exchange of my $39.95 nook HD+ cover which I bought last Wednesday, 6/12/2013 for the promotional sale price of $25.
My reason for the exchange? I wanted the one that let you prop the device up on a table. Same price $39.95. When I handed Mike L the cashier the old one and the new one I had selected, he scanned them, then informed me that I would now have to pay him an additional $15!
"Why do I have to pay you an extra $15? I'm just doing an exchange, it's the same item."
"The item is no longer on sale, you bought yours for $25 during a promotion." cashier Mike L informed me.
"Is that the Barnes & Noble policy or are you just being an asshole?" I asked
"No. That's our policy."
"Let me speak to a manager."
Mike L summons a manager on the public address. A black woman whose name I didn't get came up to the register. I explained the situation to her. She gave me the same response as Mike L.
"OK. Fine. I want a FULL REFUND instead."
I signed the new receipt, took my cash and left.
I drove across the highway to a great little store called FIVE BELOW , found a reading device holder, VERSO, that was just as sturdy as Barnes & Noble's and let me prop up my nook. The price? $5.
So screw you B&N. Your inflexible customer service policy cost you my business and, more importantly a TON of customer word of mouth.
Quite frankly, your price on the nook holders SUCK, plain and simple. I know your cost is probably at the very most $10 so you are profiting 29.95 and that is shameful. I hope thousands of people read this blog and DEMAND REFUNDS.
The following is a transcript of my chat online with B&N's customer service:
Gregory Lions: I tried to make a simple exchange of a nook hd+ cover which I bought at the sale price of $25. Mike L cashier at store #1884 informed me that I would have to pay an additional $15. since the item was no longer on sale. I asked to see a manager and she told me the same thing. RESULT? I asked for a FULL REFUND INSTEAD. Your customer service sucks. B&N lost money as a result AND I will encourage everyone I know to refund your overpriced nook covers. I drove to fivebelow.com and purchased a VERSO cover for $5. Made my day. And forget about me making ANY future purchases with B&N.
Gregory Lions: All I want you to do is forward this to your higher ups. Some executive somewhere, to let him/her know that your inflexible policy has pissed off and lost you a customer and word of mouth.
Gil Ryan Alcantara: Thanks for joining Barnes and Noble Digital Chat. My name is Gil. I understand your concern and this is something that you have to call us for. Please dial 1800-THE-BOOK and choose the Retail Store Department from the options. I apologize if I can’t give you any assistance with regard to the matter. Would there be anything else besides this?
Gregory Lions: Gil you awake? Or is it late in Mumbai?
Gil Ryan Alcantara: Sorry, this matter is really out of my hands.
Gregory Lions: figures this chat line is just as much help as your in store sales personnel. management.
Gregory Lions: have a pleasant day. Find a better job
Monday, June 17, 2013
Friday, March 09, 2012
HOBOKEN DIRECT BUY TELEMARKETERS EXPLOITATION SCAM
DIAMOND ENTERPRISES OF BROWARD INC. 135 WESTON RD. #122 WESTON FL. 33326
Doing business as NO NAME, 50 HARRISON ST.#215 HOBOKEN NJ 07030 201-608-4528
Congratulations! You just threw away 60 to 80 hours (over 2 weeks) of your life working on a "job" for dishonest people (Scott & Susan) who have ZERO INTENTION of paying you FAIRLY!
Today when you EXPECT to receive a paycheck of anywhere between $600-$2000, you will in fact receive one for SUBSTANTIALLY less (quite possibly ZERO dollars.)
Scott will shake his head in sympathy then tell you that the majority of your appointments did not show up. He will then assure you that “things will pick up next week” (they will not. Scott has no conscience and could care less about your struggle to pay bills, feed your family, survive.)
"Well what about my $10 hourly wage?" (30 hrs x $10 per hour= $300 right? WRONG)
Scott will explain that you are entitled to that ONLY IF you had 4 appointments show up. i.e.Catch 22
Welcome to SUCKER status. You have just been conned. TWO WEEKS of your honest efforts have been rewarded with: EXPLOITATION: 1.to take advantage of, especially for profit: the exploitation of telemarketers.
“How do you know this?”
I worked here for 2 weeks. In my first week I set 30 appointments. The second week I set 27 appointments. Two weeks later on payday I received a check for $240 “because”, Scott explained, “only 3 of your thirty showed up.”
For my second week, I was paid $0 (ZERO DOLLARS)! Scott: “None of your people showed for their appointments”.
Q. If I am a bona fide independent contractor, may I file a wage claim?
A. No. If you are a bona fide independent contractor, you must bring your claim to the SMALL CLAIMS COURT in the county where the employer resides or conducts business.
HUDSON COUNTY SMALL CLAIMS COURT- Superior Court of NJ Special Civil Case Management Office ,595 Newark Ave., Room 711 Jersey City, NJ 07306 Phone # 201-795-6680
JUST QUIT. LEAVE THIS BOGUS COMPANY THAT IS MAKING A PROFIT BY USING YOU. THEY ARE COMMITTING A DISGUSTING CRIME: TAKING ADVANTAGE OF YOU WITH NO INTENTION OF PAYING YOU FOR YOUR HONEST EFFORTS AND LABOR. SCOTT knows that by continually placing craigslist ads he will get a steady stream of suckers like you and be able to take advantage of their desperate desire to make a living.
DIAMOND ENTERPRISES OF BROWARD INC. 135 WESTON RD. #122 WESTON FL. 33326
Doing business as NO NAME, 50 HARRISON ST.#215 HOBOKEN NJ 07030 201-608-4528
On youtube: HOBOKEN NJ DIRECT BUY TELEMARKETING SCAM BEWARE!
Written by Gregory Lions , ex sucker employee . lionsgrrr1 /at/ gmail.com Please spread the word to prevent this thieving company from praying on new suckers. Thank you http://youtu.be/gKrf15nTo2Y
Friday, March 09, 2012
Doing business as NO NAME, 50 HARRISON ST.#215 HOBOKEN NJ 07030 201-608-4528
Congratulations! You just threw away 60 to 80 hours (over 2 weeks) of your life working on a "job" for dishonest people (Scott & Susan) who have ZERO INTENTION of paying you FAIRLY!
Today when you EXPECT to receive a paycheck of anywhere between $600-$2000, you will in fact receive one for SUBSTANTIALLY less (quite possibly ZERO dollars.)
Scott will shake his head in sympathy then tell you that the majority of your appointments did not show up. He will then assure you that “things will pick up next week” (they will not. Scott has no conscience and could care less about your struggle to pay bills, feed your family, survive.)
"Well what about my $10 hourly wage?" (30 hrs x $10 per hour= $300 right? WRONG)
Scott will explain that you are entitled to that ONLY IF you had 4 appointments show up. i.e.Catch 22
Welcome to SUCKER status. You have just been conned. TWO WEEKS of your honest efforts have been rewarded with: EXPLOITATION: 1.to take advantage of, especially for profit: the exploitation of telemarketers.
“How do you know this?”
I worked here for 2 weeks. In my first week I set 30 appointments. The second week I set 27 appointments. Two weeks later on payday I received a check for $240 “because”, Scott explained, “only 3 of your thirty showed up.”
For my second week, I was paid $0 (ZERO DOLLARS)! Scott: “None of your people showed for their appointments”.
Q. If I am a bona fide independent contractor, may I file a wage claim?
A. No. If you are a bona fide independent contractor, you must bring your claim to the SMALL CLAIMS COURT in the county where the employer resides or conducts business.
HUDSON COUNTY SMALL CLAIMS COURT- Superior Court of NJ Special Civil Case Management Office ,595 Newark Ave., Room 711 Jersey City, NJ 07306 Phone # 201-795-6680
JUST QUIT. LEAVE THIS BOGUS COMPANY THAT IS MAKING A PROFIT BY USING YOU. THEY ARE COMMITTING A DISGUSTING CRIME: TAKING ADVANTAGE OF YOU WITH NO INTENTION OF PAYING YOU FOR YOUR HONEST EFFORTS AND LABOR. SCOTT knows that by continually placing craigslist ads he will get a steady stream of suckers like you and be able to take advantage of their desperate desire to make a living.
DIAMOND ENTERPRISES OF BROWARD INC. 135 WESTON RD. #122 WESTON FL. 33326
Doing business as NO NAME, 50 HARRISON ST.#215 HOBOKEN NJ 07030 201-608-4528
On youtube: HOBOKEN NJ DIRECT BUY TELEMARKETING SCAM BEWARE!
Written by Gregory Lions , ex sucker employee . lionsgrrr1 /at/ gmail.com Please spread the word to prevent this thieving company from praying on new suckers. Thank you http://youtu.be/gKrf15nTo2Y
Friday, March 09, 2012
Saturday, August 12, 2006
Monday, July 31, 2006
MIDDLE EAST MADNESS
lionsgrrr1's Xanga Site: "ENLIGHTENMENT THROUGH COMMON SENSE
The big balls mystery has been solved for me by mundanejane. She noted:
'I think the explanation is simple. The store managers put the balls where little kids can not reach them therefore they will not be playing with the giant ball throughout the store. That is unless some idiot adult hands a giant ball to one of the kids.'
Isn't it great when you get someone else's point of view that makes you say 'Aha!'? That makes sense. But now I wonder even more about why how the supermarket buyers came upon these balls in the first place! What was the draw? Did they say 'We must have those balls!' 'Those balls will make us richer!' 'Our customers crave and desire big balls in their carts to take home.'
Yes it's Monday, last day of July. Yet another page from the calendar torn off. I opened with this illustration about thinking. Mundanejane showed me a logical explanation and I felt gratified. The light went on in my head. BLINK!
Now why can't the Israelis and the Palestinians see that light too? I heard on the news yesterday that the bombing in the Middle East has grown so fierce that Jewish and Arab kids are jammed into the evacuation shelters together. The CHILDREN. I put them in all caps because they are the most innocent victims. And their minds are corrupted by their parents STUPID BELIEFS. Jews are not the 'chosen people' GOD never said any such thing. He created all of us. No one was singled out as having preferential treatment. Circumstance and drive is what makes one person rich and another poor.
So what kind of thinking is going on there? 'Die! Die! Die!, We will rain these tons of metal explosives upon your buildings, they will explode and kill you all, your men, your women, your children, your babies, your pets, FUCK YOU! D"
The big balls mystery has been solved for me by mundanejane. She noted:
'I think the explanation is simple. The store managers put the balls where little kids can not reach them therefore they will not be playing with the giant ball throughout the store. That is unless some idiot adult hands a giant ball to one of the kids.'
Isn't it great when you get someone else's point of view that makes you say 'Aha!'? That makes sense. But now I wonder even more about why how the supermarket buyers came upon these balls in the first place! What was the draw? Did they say 'We must have those balls!' 'Those balls will make us richer!' 'Our customers crave and desire big balls in their carts to take home.'
Yes it's Monday, last day of July. Yet another page from the calendar torn off. I opened with this illustration about thinking. Mundanejane showed me a logical explanation and I felt gratified. The light went on in my head. BLINK!
Now why can't the Israelis and the Palestinians see that light too? I heard on the news yesterday that the bombing in the Middle East has grown so fierce that Jewish and Arab kids are jammed into the evacuation shelters together. The CHILDREN. I put them in all caps because they are the most innocent victims. And their minds are corrupted by their parents STUPID BELIEFS. Jews are not the 'chosen people' GOD never said any such thing. He created all of us. No one was singled out as having preferential treatment. Circumstance and drive is what makes one person rich and another poor.
So what kind of thinking is going on there? 'Die! Die! Die!, We will rain these tons of metal explosives upon your buildings, they will explode and kill you all, your men, your women, your children, your babies, your pets, FUCK YOU! D"
Friday, July 14, 2006
SEX
Is it a compulsion? Is it the driving force? Is it the meaning of life? I am constantly wrestling with this in my mind. Apparently from the abundance of materials blatantly promoting it on television, in movies, in magazines, on billboards, in newspaper ads, on your Vcast phone, and in any other media I have neglected to mention. From the subtle, like a woman wearing a shirt with the top couple of buttons undone showing that hint of cleavage, to the blatant, like unsolicited pics of some guy's dick that he emails you because he knows it turns you on.
Face it folks, right after puberty sets in, you are done for. Our makers, (Zeus, God, Jesus, Allah, The Force, Vishnu, Buddha, Fred, Mattel, whomever you believe created us) encoded this built-in software on our DNA (dioxyribonucleic acid) that makes us want to engage in sexual intercourse, they even rewarded us with that nifty little dopamine kick at the end, commonly referred to as orgasm. How thoughtful of our creators eh?
But again, the TIME factor must be considered. Does sex occupy your thoughts constantly? Does it cloud your judgement? Do you control it or does it control you? Is it the light at the end of your tunnel?
I find SEX quite the pleasant diversion. Come on folks, spill (yes, pun intended) give me the 411 on your libidinous meanderings, they don't have to be (porno) graphic; what I'm really more concerned with is where SEX is on your hierarchy of what motivates your being. Mmmmkay?
Face it folks, right after puberty sets in, you are done for. Our makers, (Zeus, God, Jesus, Allah, The Force, Vishnu, Buddha, Fred, Mattel, whomever you believe created us) encoded this built-in software on our DNA (dioxyribonucleic acid) that makes us want to engage in sexual intercourse, they even rewarded us with that nifty little dopamine kick at the end, commonly referred to as orgasm. How thoughtful of our creators eh?
But again, the TIME factor must be considered. Does sex occupy your thoughts constantly? Does it cloud your judgement? Do you control it or does it control you? Is it the light at the end of your tunnel?
I find SEX quite the pleasant diversion. Come on folks, spill (yes, pun intended) give me the 411 on your libidinous meanderings, they don't have to be (porno) graphic; what I'm really more concerned with is where SEX is on your hierarchy of what motivates your being. Mmmmkay?
Tuesday, December 13, 2005
STANLEY WILLIAMS- MAY HE ROT IN HELL
Read his crimes first:
http://www.governor.ca.gov/govsite/pdf/press_release_2005/Williams_Clemency_Statement.pdf
Ask Lora Owens, stepmother of Albert Owens, the 26 year old 7-11 clerk that Williams blasted not once but twice in the back with his pump shotgun as he pleaded for his life in 1979 if Williams' life should have been spared. Williams laughed about the sounds Owens made. The take from that robbery? $120.
Or ask the relatives of Yen-I Yang, father shot by Stanley Williams once in torso and arm, Tsai-Shai Lin mother, shot by Stanley Williams in the abdomen and back Yee-Chen Lin daughter shot by Stanley Williams in the face. That small family was killed at the motel they owned and ran for the grand total of $100.
"Wait!" the celebrities cry, "he redeemed himself, he wrote children's books! He told the kids not to do what he did!" Sorry; that's way too little way too late.
Stanley Williams was executed by lethal injection TWENTY SIX years after he SLAUGHTERED INNOCENT hardworking people in COLD BLOOD. The crime is that it took so GOD DAMNED LONG to finally rid the world of this man.
I applaud Governer ARNOLD SCHWARZENEGGER for not giving in to political pressures from mealy mouthed liberals who are totally fucking clueless.
http://www.governor.ca.gov/govsite/pdf/press_release_2005/Williams_Clemency_Statement.pdf
Ask Lora Owens, stepmother of Albert Owens, the 26 year old 7-11 clerk that Williams blasted not once but twice in the back with his pump shotgun as he pleaded for his life in 1979 if Williams' life should have been spared. Williams laughed about the sounds Owens made. The take from that robbery? $120.
Or ask the relatives of Yen-I Yang, father shot by Stanley Williams once in torso and arm, Tsai-Shai Lin mother, shot by Stanley Williams in the abdomen and back Yee-Chen Lin daughter shot by Stanley Williams in the face. That small family was killed at the motel they owned and ran for the grand total of $100.
"Wait!" the celebrities cry, "he redeemed himself, he wrote children's books! He told the kids not to do what he did!" Sorry; that's way too little way too late.
Stanley Williams was executed by lethal injection TWENTY SIX years after he SLAUGHTERED INNOCENT hardworking people in COLD BLOOD. The crime is that it took so GOD DAMNED LONG to finally rid the world of this man.
I applaud Governer ARNOLD SCHWARZENEGGER for not giving in to political pressures from mealy mouthed liberals who are totally fucking clueless.
Friday, November 25, 2005
"Until We Win"
How will we know when the USA has "won"? Will the Iraqi insurgants all join together holding hands and marching with white flags over their heads? Then will George W. Bush bring home whatever poor American men and women are over there?
I am disgusted that more people aren't screaming and yelling for these innocent victims to be brought back to their homes. They need to come back so they can look for some chump-change bullshit minimum wage job to barely squeeze by on. So they can feed their families. Feed them no-frills beans.
And I post this on the biggest shopping day of the year. Yeah, keep on consuming my fellow Americans it's what we're known for. Line up at 4 am so you can buy a DVD player for $30 woo hoo!
Meanwhile some poor 19 year old is laying in a bed in some VA hospital wondering where his leg is...
I am disgusted that more people aren't screaming and yelling for these innocent victims to be brought back to their homes. They need to come back so they can look for some chump-change bullshit minimum wage job to barely squeeze by on. So they can feed their families. Feed them no-frills beans.
And I post this on the biggest shopping day of the year. Yeah, keep on consuming my fellow Americans it's what we're known for. Line up at 4 am so you can buy a DVD player for $30 woo hoo!
Meanwhile some poor 19 year old is laying in a bed in some VA hospital wondering where his leg is...
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